Shipping policy

Shipping Policy

Last updated: 14 August 2026

The Inspire Home is operated by THE INSPIRE HOME (ABN 33 812 798 340).

Where we ship

We ship exclusively within Australia, to all states and territories including regional and remote addresses. We do not currently offer international shipping.

Delivery timeframe

  • Orders are delivered within 2–10 business days of being placed. This is the total time from order to doorstep; it includes the time we take to prepare and dispatch your rug.
  • Business days are Monday to Friday, excluding NSW public holidays.

Shipping cost

Free standard shipping on every order. No minimum spend, no exclusions, no surcharges for regional or remote addresses, no oversized-item fees. The price you see at checkout is the price you pay.

Carrier

We dispatch with a number of trusted Australian courier services. Your tracking email will tell you which carrier is handling your order and how to track it.

Order confirmation and tracking

  • You'll receive an order confirmation email with your order number and details as soon as you place your order.
  • When your rug is dispatched, you'll receive a shipping confirmation email containing your tracking number and a tracking link.
  • Please allow 24–48 hours after dispatch for tracking information to begin updating in the carrier's system.
  • We'll email you again once your order is marked as delivered.

Risk of loss in transit

Risk of loss or damage to your order stays with The Inspire Home until the order is delivered to the address you provided. If your order is lost or damaged in transit, we will replace it or refund you in full; this is not at our discretion.

If your package is marked delivered but hasn't arrived

  1. Check the delivery address on your confirmation email is correct.
  2. Check all possible delivery points, including the porch, side gate, letterbox and nominated safe-drop location.
  3. Ask neighbours or others in your household whether they accepted it.
  4. Contact the tracking provider with your tracking number to open a delivery investigation.

If the carrier declares your package lost, email hello@theinspirehome.com.au with your order number.

Incorrect shipping address

If you entered the wrong address, email hello@theinspirehome.com.au within 24 hours of placing your order and we will correct it if the order hasn't been dispatched. Once an order is with the carriers, we cannot redirect it.

Delays

We aim to meet every delivery estimate above. Delays can occasionally occur due to high order volumes, extreme weather, or carrier disruption. If your order hasn't arrived within the stated timeframe, contact us and we'll chase it with the carrier on your behalf.

Contact Information

  • Store Name: The Inspire Home
  • Business Name: The Inspire Home
  • ABN: 33 812 798 340
  • Business Address: 36 Saddlers Dr Gillieston Heights NSW 2321
  • Phone: 0426 250 115
  • Email: hello@theinspirehome.com.au
  • Business Hours: 9:00 AM – 5:00 PM, Monday through Friday (GMT+10:00) AEST

Shipping Policy

Last updated: 14 August 2026

The Inspire Home is operated by THE INSPIRE HOME (ABN 33 812 798 340).

Where we ship

We ship exclusively within Australia, to all states and territories including regional and remote addresses. We do not currently offer international shipping.

Delivery timeframe

  • Orders are delivered within 2–10 business days of being placed. This is the total time from order to doorstep; it includes the time we take to prepare and dispatch your rug.
  • Business days are Monday to Friday, excluding NSW public holidays.

Shipping cost

Free standard shipping on every order. No minimum spend, no exclusions, no surcharges for regional or remote addresses, no oversized-item fees. The price you see at checkout is the price you pay.

Carrier

We dispatch with a number of trusted Australian courier services. Your tracking email will tell you which carrier is handling your order and how to track it.

Order confirmation and tracking

  • You'll receive an order confirmation email with your order number and details as soon as you place your order.
  • When your rug is dispatched, you'll receive a shipping confirmation email containing your tracking number and a tracking link.
  • Please allow 24–48 hours after dispatch for tracking information to begin updating in the carrier's system.
  • We'll email you again once your order is marked as delivered.

Risk of loss in transit

Risk of loss or damage to your order stays with The Inspire Home until the order is delivered to the address you provided. If your order is lost or damaged in transit, we will replace it or refund you in full; this is not at our discretion.

If your package is marked delivered but hasn't arrived

  1. Check the delivery address on your confirmation email is correct.
  2. Check all possible delivery points, including the porch, side gate, letterbox and nominated safe-drop location.
  3. Ask neighbours or others in your household whether they accepted it.
  4. Contact the tracking provider with your tracking number to open a delivery investigation.

If the carrier declares your package lost, email hello@theinspirehome.com.au with your order number.

Incorrect shipping address

If you entered the wrong address, email hello@theinspirehome.com.au within 24 hours of placing your order and we will correct it if the order hasn't been dispatched. Once an order is with the carriers, we cannot redirect it.

Delays

We aim to meet every delivery estimate above. Delays can occasionally occur due to high order volumes, extreme weather, or carrier disruption. If your order hasn't arrived within the stated timeframe, contact us and we'll chase it with the carrier on your behalf.

Contact Information

  • Store Name: The Inspire Home
  • Business Name: The Inspire Home
  • ABN: 33 812 798 340
  • Business Address: 36 Saddlers Dr Gillieston Heights NSW 2321
  • Phone: 0426 250 115
  • Email: hello@theinspirehome.com.au
  • Business Hours: 9:00 AM – 5:00 PM, Monday through Friday (GMT+10:00) AEST