Payment Policy

Last updated: 14 August 2026

The Inspire Home is operated by THE INSPIRE HOME (ABN 33 812 798 340).

Accepted payment methods

  • Cards: Visa, Mastercard, American Express, UnionPay
  • Digital wallets: Shop Pay, Apple Pay (available on Safari and iOS devices), Google Pay
  • Buy now, pay later: Afterpay, Zip

All available payment methods are displayed at checkout and in the footer of every page. If a method isn't shown at checkout, it isn't currently available.

Currency

All transactions are processed in Australian Dollars (AUD). We do not currently offer any other currency.

Prices, GST and tax invoices

  • All prices displayed on our website include GST.
  • The final total including any applicable taxes is displayed at checkout before you complete your purchase. Shipping is free, so no shipping charge is added at any stage.
  • We issue a tax invoice on request. Email hello@theinspirehome.com.au with your order number and we'll send one within 28 days of your request.

Payment security

  • All transactions are encrypted in transit and processed through secure, PCI-compliant payment gateways.
  • Our entire site, including cart and checkout, is served over HTTPS.
  • We do not store your full card details on our servers at any point.

Order confirmation

Once your payment is successfully processed you'll receive an automated confirmation email containing your order number, a summary of items purchased, the total amount charged, and your shipping details. If you don't receive it within a few minutes, check your spam folder and then contact us.

Pricing errors

We take care to price everything correctly. In the rare event a rug is listed at an incorrect price due to a technical or human error, we will contact you before dispatch, and you can choose to proceed at the correct price or cancel for a full refund. We will never charge you more than the price displayed at checkout without your agreement.

Payment troubleshooting

  • Declined transactions: check your card number, expiry date and CVV. If it persists, contact your bank or try an alternative method.
  • Processing time: card and wallet payments are processed instantly. Afterpay and Zip approvals are subject to those providers' own terms and assessment.
  • Refunds on Afterpay and Zip: refunds are returned through the provider, who adjusts your payment schedule. We cannot refund a BNPL order to a card.
  • Unauthorised transactions or payment errors: contact hello@theinspirehome.com.au immediately with your order number.

Contact Information

  • Store Name: The Inspire Home
  • Registered Business: The Inspire Home
  • ABN: 33 812 798 340
  • Business Address: 36 Saddlers Dr Gillieston Heights NSW 2321
  • Email: hello@theinspirehome.com.au
  • Phone: 0426 250 115
  • Business Hours: Monday–Friday, 9:00 AM – 5:00 PM Australian Eastern Time (Sydney), excluding NSW public holidays