Refund policy

Refund & Return Policy

Last updated: 22nd May, 2026

At Inspire Home, we aim to make your shopping experience smooth and worry-free. If something isn't quite right with your order, this policy outlines how returns, refunds, and exchanges work in line with the Australian Consumer Law (ACL).

Ready to start a return? Click here to visit our Returns page.

Return Eligibility & Timeframe

We accept returns within 30 days of delivery, provided the following conditions are met:

  • Items must be unused, unwashed, and in original condition.
  • Proof of purchase (order confirmation or invoice) is required.
  • A return request must be submitted via email before sending any items back.

To start a return, please contact us at hello@inspirehome.com.au for approval and instructions.

Damaged or Defective Items

If your order arrives with an issue, please notify us within 48 hours of receiving it. Kindly include:

  • Your order number.
  • Clear images of the damaged product and packaging.
  • A short explanation of the problem.

Once your claim is approved, we'll arrange a replacement or full refund, including covering any return shipping costs.

Refund Process

After we receive and inspect your returned item (usually within 2–3 business days), we'll update you via email. If your return is approved:

  • Refunds are issued to your original payment method within 5–10 business days.
  • You'll receive a confirmation once the refund has been processed.
  • Your bank may take an additional 3–7 business days to reflect the funds.

Delayed or Missing Refunds

If your refund hasn't appeared within the expected timeframe:

  • Recheck your bank or payment account.
  • Contact your bank or card provider, as processing times can vary.

If you still need assistance, reach out to us at hello@inspirehome.com.au.

Non-Returnable Items

Returns will not be accepted in the following cases:

  • Products that have been used, washed, altered, or damaged after delivery.
  • Custom-made or personalised items, unless faulty.
  • Returns requested after 30 days for change-of-mind.
  • Items sent back without prior approval.

Exchanges

We offer exchanges for:

  • Incorrect sizes.
  • Faulty or damaged products.
  • Alternative colours or styles (subject to availability).

For change-of-mind exchanges:

  • Customers cover the return shipping cost.
  • Inspire Home covers the cost of sending the replacement item.

Return Details

Return Address: 36 Saddlers Dr Gillieston Heights NSW 2321

Return Method: Shipping via a trackable courier is recommended.

Restocking Fees: None.

Return Shipping Cost: Free for faulty or incorrect items. Customer covers return shipping for change-of-mind.

Refund Processing Time: 5–10 business days after inspection.

Order Cancellations

  • Orders can only be cancelled if they haven't been processed or shipped yet.
  • Once dispatched, cancellations are no longer possible and the return process will apply.

For urgent requests, contact us as soon as possible: 0426 250 115

Your Rights Under Australian Consumer Law

All products sold by Inspire Home come with guarantees under Australian Consumer Law. You are entitled to:

  • A replacement or refund for products with major faults.
  • Compensation for any reasonably foreseeable loss or damage.
  • Repairs or replacements if products fail to meet acceptable quality standards.

Contact Information

  • Store Name: The Inspire Home
  • Business Name: The Inspire Home
  • ABN: 33 812 798 340
  • Business Address: 36 Saddlers Dr Gillieston Heights NSW 2321
  • Phone: 0426 250 115
  • Email: hello@inspirehome.com.au
  • Business Hours: 9:00 AM – 5:00 PM, Monday through Friday (GMT+10:00) AEST

Refund & Return Policy

Last updated: 22nd May, 2026

At Inspire Home, we aim to make your shopping experience smooth and worry-free. If something isn't quite right with your order, this policy outlines how returns, refunds, and exchanges work in line with the Australian Consumer Law (ACL).

Ready to start a return? Click here to visit our Returns page.

Return Eligibility & Timeframe

We accept returns within 30 days of delivery, provided the following conditions are met:

  • Items must be unused, unwashed, and in original condition.
  • Proof of purchase (order confirmation or invoice) is required.
  • A return request must be submitted via email before sending any items back.

To start a return, please contact us at hello@inspirehome.com.au for approval and instructions.

Damaged or Defective Items

If your order arrives with an issue, please notify us within 48 hours of receiving it. Kindly include:

  • Your order number.
  • Clear images of the damaged product and packaging.
  • A short explanation of the problem.

Once your claim is approved, we'll arrange a replacement or full refund, including covering any return shipping costs.

Refund Process

After we receive and inspect your returned item (usually within 2–3 business days), we'll update you via email. If your return is approved:

  • Refunds are issued to your original payment method within 5–10 business days.
  • You'll receive a confirmation once the refund has been processed.
  • Your bank may take an additional 3–7 business days to reflect the funds.

Delayed or Missing Refunds

If your refund hasn't appeared within the expected timeframe:

  • Recheck your bank or payment account.
  • Contact your bank or card provider, as processing times can vary.

If you still need assistance, reach out to us at hello@inspirehome.com.au.

Non-Returnable Items

Returns will not be accepted in the following cases:

  • Products that have been used, washed, altered, or damaged after delivery.
  • Custom-made or personalised items, unless faulty.
  • Returns requested after 30 days for change-of-mind.
  • Items sent back without prior approval.

Exchanges

We offer exchanges for:

  • Incorrect sizes.
  • Faulty or damaged products.
  • Alternative colours or styles (subject to availability).

For change-of-mind exchanges:

  • Customers cover the return shipping cost.
  • Inspire Home covers the cost of sending the replacement item.

Return Details

Return Address: 36 Saddlers Dr Gillieston Heights NSW 2321

Return Method: Shipping via a trackable courier is recommended.

Restocking Fees: None.

Return Shipping Cost: Free for faulty or incorrect items. Customer covers return shipping for change-of-mind.

Refund Processing Time: 5–10 business days after inspection.

Order Cancellations

  • Orders can only be cancelled if they haven't been processed or shipped yet.
  • Once dispatched, cancellations are no longer possible and the return process will apply.

For urgent requests, contact us as soon as possible: 0426 250 115

Your Rights Under Australian Consumer Law

All products sold by Inspire Home come with guarantees under Australian Consumer Law. You are entitled to:

  • A replacement or refund for products with major faults.
  • Compensation for any reasonably foreseeable loss or damage.
  • Repairs or replacements if products fail to meet acceptable quality standards.

Contact Information

  • Store Name: The Inspire Home
  • Business Name: The Inspire Home
  • ABN: 33 812 798 340
  • Business Address: 36 Saddlers Dr Gillieston Heights NSW 2321
  • Phone: 0426 250 115
  • Email: hello@inspirehome.com.au
  • Business Hours: 9:00 AM – 5:00 PM, Monday through Friday (GMT+10:00) AEST